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Bad performance , CPU hits 98% constantly

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We're having a HP Proliant ML350 G6 with 2 XEON 5650 cpus.
Previously we ran ESX 4.x and couldn't assign more then 4 cores to a VM.
Since a few month's we're using accounting software from Accountview , and each user eats about 10-15% cpu for just this product.

Accountview said it's because there are only 4 cores and so I needed to upgrade to ESXi 5.
After the upgrade I assigned 8 cores, but the OS was still seeing 4 because of the OS license limitation.

 

I then read some and added the cpuid.coresPerSocket value to the VM config.
I gave a value of 4 to this paramter, but now the OS is seeing 2 cpus and 8 cores.
But previously it said: 4 processors. (not sure if this is correct then)

 

Anyway, with these 8 cores the server is still hitting the 90/100% cpu usage.

The accountview technical showed me a server with about the same amount of users, and their processor isn't
even hitting 10 percent in total.

 

I'm a bit confused how to solve this now.
Is this a server issue (capacity problem) , VMware configuration error, Windows error, accounview issue, something else?

 

~Dennis


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